Payment & refund policy

Last updated: September 24, 2026

Scope

This page sets out the full cancellation and refund process for payments made toward our three advertising placements: the Field Log Newsletter Line, the Ridge & Valley Audio Package and the Field Season Partnership.

Eligibility for a refund

You're eligible for a full refund if you cancel before we begin drafting copy or a script for your placement. Once creative work has started, a partial refund may apply depending on how much of the placement has already been produced or delivered — see the cancellation windows below.

Returns windows

Field Log Newsletter Line: free cancellation until copy drafting begins; once the line has run in an edition, that edition is non-refundable. Ridge & Valley Audio Package: free cancellation before script work begins; once an episode mention has aired, that mention is non-refundable, though remaining unaired mentions in the package can still be cancelled for a refund of their portion. Field Season Partnership: free cancellation before the kickoff call; after the kickoff call, refunds apply only to the months of the partnership not yet delivered.

How to request a cancellation or refund

Email [email protected] or call +1 613-592-5299, quoting your booking details and the placement you want to cancel. We aim to confirm cancellation requests within one business day.

Processing

Approved refunds are returned to the original payment method within 5–10 business days of confirmation.

Rescheduling as an alternative

If your timing has simply changed, ask about moving your placement to a later edition, episode window or partnership start date instead of cancelling — this is usually possible if requested before creative work begins.

Returnss initiated by us

If we're unable to deliver a booked placement — for example due to a production issue on our end — we will offer you a full refund or a rebooking at an equivalent value, whichever you prefer.

Non-refundable cases

Placements or partnership months that have already run or been delivered in full are not refundable. Approved creative work that has been produced as requested is not refunded solely because you change your mind after approval.

Changes to this policy

We may update this policy from time to time; the date at the top of the page shows the last revision.